Grill Parts Specialists for Charbroil, Sunbeam, Thermos, Charmglow, Weber, Ducane and Broilmaster Parts.
Returns Policy
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Returns Policy


Our returns policy is simple. With 30 days of receipt of your order, you may return the bbq parts for a full parts refund.  Follow the steps numbered 1 to 5 below.  Return shipping costs are paid by the customer.  If you have a question on our return policy, click here to go to our Customer Inquiry Form.


We do not process exchanges. If you wish to get a different part from the one you received, return the parts you purchased for a refund. Please place a new order for the parts you want - this will give your new order a new customer shopper I.D. tracking and get the new parts to you faster.

Damaged/Defective Parts:

If you have received a damaged or defective part, please do not return it. Click here to go to our form to report damaged or defective parts.

Please follow this procedure:

  1. Simply indicate the reason for the return.
  2. When we receive your return, we will issue credit to the credit card used for your order.  Please allow 10 days for processing of the credit after we receive the return.  We will email a copy of the credit.
  3. Please include a copy of the packing slip with your return.  This is important because the top of the packing list has your customer shopper ID number (number starts with M and is followed by 5-digits).  With this information, we can look up your credit card information here and issue credit.  You do not need to include your credit card information with the return shipment.  If you do not have the packing list, please include the customer shopper ID from your shipping label or original order information.
  4. Please allow 10 days for the return processing to be completed, the credit to be issued, and a copy of the credit emailed to you.
  5. Send the package with the above information to the following address:
Returns Department
5957 Carrier Street North
St. Petersburg, Fl 33714

Note: No return authorization number is required if you follow the above guidelines.

Thank you.

Customer Service

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Copyright 1997-2022, All right reserved. Propane and natural gas are explosive and dangerous. We urge all consumers to be careful when using and repairing their gas grill. Do not use unsafe grills. Grills should be used according to manufacturer's specifications. The owner's manual often provides a good troubleshooting guide. If you have concerns about the repair of your gas grill, we urge you to contact a local gas appliance service company or the local gas company in your area. Also, grill manufacturers have customer service help lines to assist consumers.